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Support & Help Desk

Axelaris solution guarantees a superior service delivery to the customer and a fundamental solution for IT service management organizations. Axelaris support and helpdesk Solution enables Cloud Brokers and Service providers to handle their customer’s service requests through the Help Desk application. It also enables Cloud Brokers and Service Providers to manage their own IT Store Front. In other words, Axelaris Help Desk solution makes communication with clients easier and more transparent by automatically routing customer requests to the adequate service team.

Key Features

Virtualization
Knowledge base

A knowledge base for frequently asked questions.

Payments
Simple and easy to use

Customer launches a ticket about his and the support group answers immediately.

Virtualization
Ticket Management

A powerful system that manages and supports the help desk processes from the beginning to resolution.

Payments
Self-service capabilities

Advanced research capabilities to ensure useful results based on plain or “natural” user words.

Big Data
Automatic request monitoring

A highly available support service.

Best Features

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    Increase customer satisfaction
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    Lower service costs
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    Improve service agent efficiency
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    Incease business impact
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    Reduce IT costs